Job Title: Key Account Manager

Job Description

The Supply Chain Coordinator serves as the primary point of contact for assigned customers, ensuring orders, forecasts, and delivery commitments are managed accurately and efficiently. This role works closely with supply chain, planning, operations, and quality teams to support customer needs, resolve issues, and maintain strong service levels. It's an entry-level opportunity for someone seeking growth in supply chain, operations, or commercial leadership.

Responsibilities

Manage day-to-day relationships with assigned customer accounts.
Handle order entry, order maintenance, and open order tracking.
Review customer forecasts and demand plans to support production and inventory planning.
Monitor delivery schedules and proactively communicate potential delays or supply issues.
Lead customer update meetings and coordinate issue resolution.
Analyze order, forecast, and fulfillment data to identify trends and risks.
Support new product launches and customer onboarding efforts.
Prepare reports on account performance, service levels, and forecast accuracy.
Ensure compliance with company and industry quality standards.

Essential Skills

Customer account management and relationship building
Order management and customer service experience
Forecasting, demand planning, or SIOP/S&OP exposure
Supply chain, logistics, or operations knowledge
Strong communication and problem-solving skills
Ability to manage multiple priorities and customer accounts
Advanced Microsoft Excel skills
Experience working with ERP systems (Epicor preferred)
Data analysis and reporting skills (Power BI a plus)
Attention to detail and strong organizational abilities
Ability to work cross-functionally with planning, operations, quality, and supply chain teams

Additional Skills & Qualifications

Bachelor's degree in Business, Supply Chain, or a related field
0-2 years of experience in customer service, supply chain, operations, account management, or a related field
Manufacturing or medical device industry experience preferred
Experience with ERP systems (Epicor preferred), Excel, and Power BI is a plus

Work Environment

The role is based in an office environment and will initially require full-time presence for the first 6 months for training with other Supply Chain Coordinators. After training, the position may transition to a hybrid or fully remote setup. The work schedule is Monday to Friday, 8 am to 5 pm. The dress code is business casual.

Job Type & Location

This is a Permanent position based out of Allentown, PA.

Pay and Benefits

The pay range for this position is $80000.00 - $90000.00/yr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Allentown,PA.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Aston Carter

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